FAQ - Frequently Asked Questions

Table of contents

1. sizing and fit
2. Shipping and Delivery
3. Return and Exchange
4. product care
5. Cancel order
6. Discount

1. Sizing and fit

Question: How do I know what size to order?

Answer: We understand how important it is to find the perfect fit, especially in lingerie and swimwear. That's why we offer detailed size charts for each product on the product pages. Please take your measurements and compare them with our charts. If you are between two sizes or would like personal advice, our customer service is always happy to help! 💖

Finally Find Your Perfect Fit No More Size Problems!

Question: Do your sizes correspond to European standard sizes?

Answer: Absolutely! Our sizes are based on standard European measurements. Since the fit can vary between different models, we recommend always referring to the specific size chart for each product. We want you to feel completely comfortable in your new purchase!

2. Shipping and delivery

Question: How long does it take for my order to arrive?

Answer: We process orders within 6-12 business days. Delivery time depends on your location, but we do our best to get your order to you as soon as possible. 😊

Question: Do you offer free shipping?

Answer: Yes, definitely! We offer free shipping for orders over €59. For smaller orders we charge a small shipping fee, which is calculated at checkout.

Question: What happens if I entered an incorrect address?

Answer: Don't worry! Just send us an email to support@radovana.com with your order number and the correct address and we will change it for you immediately.

Question: Can I change my order after I have placed it?

Answer: We try to make changes while the order is still pending processing. Send us an email at support@radovana.com with the details and we'll see what we can do for you.

Question: Where can I track my order?

Answer: You can track your order HERE . Do you have any questions about the status? Do not hesitate to contact us; we will be happy to help you!

Question: What should I do if my order has not arrived after 2 weeks?

Answer: Please contact us immediately at support@radovana.com . We will do everything we can to solve the problem and help you so that you can enjoy your order soon.

3. Return and exchange

Question: What should I do if I am not satisfied with my purchase?

Answer: We are sorry to hear that you are not satisfied. You can return the item to us within 30 days. As a small business, we are unfortunately unable to cover the return shipping costs. Please see our return form for more information. We are always at your disposal!

Question: What is your return policy?

Answer: We want you to be happy with your Radovana purchase. Not satisfied? Return unworn items in their original packaging within 30 days for a full refund or exchange. We understand that returns are sometimes inconvenient, but as a small business, unfortunately we are unable to offer free returns.

Solutions for you:

1. For a full refund, please complete the return form and send it along with the items to:

   Radovana
   Pallashof 49
   6446SK Brunssum
   Netherlands

   Once we receive your return, we will refund the purchase amount as quickly as possible.

2. Would you like an exchange for a different size or color? Send the unwanted item back and indicate your preferences on the return form . Once we receive it, we will be happy to send you a new set.

If you prefer not to pay the return shipping costs and still want your money back, we can solve this in 2 ways:

If you have any questions, please feel free to contact us. We are ready to help you.

4. Product care

Question: How do I care for my Radovana lingerie?

Answer: To keep your beautiful Radovana pieces beautiful for a long time, we recommend:

• Hand wash in cool water with a mild detergent
• Avoid bleach and fabric softener
• Air dry, out of direct sunlight
• Store in a cool, dry place

Question: Are your products produced ethically?

Answer: Yes, at Radovana we carefully select suppliers who adhere to fair labor practices and use high-quality materials. We continuously work to improve our sustainability and supply chain transparency efforts.

5. Cancel order

Question: Can I cancel my order?

Answer: You can cancel your order as long as it has not been processed yet. Send us an email at support@radovana.com and we will be happy to help you.

6th discount

Question: Can I get a discount on my first purchase?

Answer: Yes, you can! Scroll to our footer and enter your email address. Your discount code will be waiting for you in your mailbox. By signing up to our newsletter you will receive great discounts directly to your inbox every month.