INTERMEDIARY CONDITIONS
BUSINESS DEVELOPMENT
The offer of movable goods on the website is not sold by the website operator, but by the seller. When purchasing movable goods, a contract is therefore concluded between the buyer and the seller. The website operator itself is therefore not a party to this purchase contract. The general terms and conditions applicable between the seller and the buyer are included in this document for the sake of convenience. Note: These conditions apply between the buyer and the seller and are therefore not enforceable against the owner of the website.
If the seller is based in a country of the European Union (EU), Norway, Liechtenstein or Iceland, the European Distance Selling Directive applies. This directive includes the following rights and guarantees:
- The seller must provide the buyer with information regarding taxes, payment, delivery and performance of the contract clearly and in writing.
- The buyer must receive the order within 30 days, unless another period has been agreed with the seller. If the movable item in question is not or no longer available, the seller will inform the buyer. Payments made will be refunded within thirty days, unless the seller delivers a similar item.
- The buyer has a right of withdrawal, which means that the buyer can cancel the purchase for at least fourteen days without giving any reason. Any shipping costs incurred are at the buyer's expense. Payments made will be refunded within thirty days.
ARTICLE 1 - DEFINITIONS
The following terms are used in these brokerage conditions:
Website: available platform via Radovana.com is accessible, including all associated subdomains.
Owner of the website: the company Radovana , located at Pallashof 49 in Brunssum and registered with the Chamber of Commerce under number 89602285 .
Buyer: the person who makes a purchase on the website mentioned above.
Seller: Company that sells movable goods to the buyer either as a producer or as a dealer.
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ARTICLE 2 - BUYER'S RIGHTS
If the seller is based in a country of the European Union (EU), Norway, Liechtenstein or Iceland, the European Distance Selling Directive applies. This directive includes the following rights and guarantees:
The seller must provide the buyer with information regarding taxes, payment, delivery and performance of the contract clearly and in writing.
The buyer must receive the order within 30 days, unless another period has been agreed with the seller. If the movable item in question is not or no longer available, the seller will inform the buyer. Payments made will be refunded within thirty days, unless the seller delivers a similar item.
The buyer has a right of withdrawal, which means that the buyer can cancel the purchase for at least fourteen days without giving any reason. Any shipping costs incurred are at the buyer's expense. Payments made must be refunded within thirty days.
ARTICLE 3 - NATURE OF MEDIATION SERVICES
The offer of movable goods on the website is not sold by the website operator, but by the seller. The purchase of movable goods is therefore the subject of a contract between the buyer and the seller. The website operator itself is not a party to this purchase contract.
Certain movable property is purchased through the Website from third parties, whether or not they are located in the European Union.
The website operator's service is an intermediary service provided to a third party. When ordering a product through the website, the website owner is authorized to act as an intermediary on behalf of and for the account of the buyer and to order the product from the actual seller of the product in question
If the actual seller is established outside the Netherlands and the movable property in question therefore has to be imported, this will be done on behalf of the buyer. Additional costs, such as import VAT and (customs) clearance fees, are for the account of the buyer.
ARTICLE 4 - PAYMENT
The payment for the purchased product is processed by the website operator. The website operator also takes care of the (re)payment to the actual seller.
It is possible that the prices stated on the website differ from the amounts paid by the website operator to the actual seller. It is possible that the seller will be given the opportunity to sell the product for a lower amount after it has been purchased by the buyer.
The difference between the amount paid by the Buyer and the amount paid to the Seller shall be considered compensation for the intermediation service provided by the Website Owner to the third party.
ARTICLE 5 - COMPLAINTS PROCEDURE
If the buyer is dissatisfied with the way in which the (mediation) agreement was carried out, he can report this to the website operator via the contact details mentioned on the website. Every report from the buyer will be handled by Websitehouder with the utmost care and as quickly as possible. The website operator will give the buyer a substantive response no later than fourteen days after receiving the report.
In case of dissatisfaction with the procedure referred to in paragraph 1 of this article, the Buyer may contact the Dispute Commission of the European ODR Platform (https://ec.europa.eu/consumers/odr/).
